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Fix payment bug on your account

If you lot try to buy something on Google Play just your payment is declined or won't process, effort the steps below.

If you've bought something then have a problem with or question about information technology, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

1. Sign in to Google Pay.
2. At the top, select Alerts .
3. If you have a red alert, enter your payment information and wait for the team to respond.

   

4. Check your email for the review results.

Endeavour to pay with a different payment method

If there's a problem with one payment method you can try paying with a different ane.

1. On your Android telephone or tablet, open up the Google Play Store app .
2. Go dorsum to the item yous want to buy & tap the price.
3. Tap the current payment method.
4. Cull a dissimilar payment method or add a new 1.
5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit card errors

There may be a problem with your credit or debit carte if you see one of the following error messages:

• "Unable to process payment: low card balance"
• "Unable to consummate transaction. Please use another form of payment"
• "Your transaction cannot be completed"
• "Unable to complete transaction: expired card"
• "Correct this menu info or effort some other menu"

To set up these errors, try the following steps:

Make certain your bill of fare & address information is up to date

Expired credit cards or former billing addresses are a common reason for payments non to piece of work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to use for the buy.
3. Cheque the expiration engagement of the payment methods listed.
4. Remove or update any expired payment methods.

Check that your card address matches the address in Google Payments

If your credit menu is registered to a different address that can cause the payment to be declined. Cheque the zilch lawmaking matches your current address.

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to apply for the purchase.
3. ClickEdit.
4. Check that the accost listed matches the billing address of your carte du jour.
5. If needed, update the address.

Then, endeavor your purchase once again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional information to Google, please submit it. We volition not be able to process the transaction on your account without this information.

Check yous accept sufficient funds for the buy

Sometimes a transaction is declined because of insufficient funds. Check your account to make certain yous take enough to complete the purchase.

Contact your banking concern or menu issuer

Your bill of fare may accept specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte du jour to ask most the transaction and see if they know the reason for the turn down.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Remainder, Souvenir Cards, and more)

If you run across "Your payment was declined due to an upshot with your account"

If you see this message, information technology might be because:

• We saw a suspicious transaction on your payments profile.
• We demand a trivial more data to protect your business relationship confronting fraud.
• We need a fiddling more data to comply with European union law (Customers from European Marriage member states only).

To assistance prepare these issues:

1. Get to the payments eye.
2. Take action on any errors or requests in the payments center.
   • You might need to verify your identity before you tin can buy anything through your Google Account.
3. Make sure your proper name, accost, and payment information are up to date.

If you lot are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If yous're having trouble paying through straight carrier billing, try the post-obit:

• Brand certain y'all're continued to your carrier network, directly or by wi-fi.
• Brand certain you've added straight carrier billing as a payment method.
• Make sure you're using the local currency.

If you lot withal have issues, contact your mobile telephone service provider for assistance.

If you can't add a payment method or take a trouble with a different payment method

If you're having a trouble with a different payment method, go to Google Payments to set up the outcome.

1. Sign in to https://pay.google.com with your Google Business relationship.
2. Look for any notifications or requests for information & provide anything that's asked for.
3. Bank check that your accost is upwards to appointment.
4. Bank check that the payment methods listed are the ones yous desire to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before yous tin can use it again:

1. Go to pay.google.com and sign in to your account.
   1. If yous have multiple accounts, sign in to the account with the grayed-out carte.
2. Click Payment methods.
3. Next to the carte du jour that says "Verification needed," click VerifyCharge card.
4. Within 2 days, you'll find a temporary charge on your card statement forth with an viii-digit code.
5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method once more:

1. Ostend which carte du jour you lot want to verify.
2. Check how long ago you lot tried to verify your card.
   • If less than 2 days: Wait upwardly to 2 days.
   • If more 2 days: Check your menu statement. You should find a temporary charge from Google chosen "GOOGLE Test," with an viii-digit code.

Card is grayed out & says "card is ineligible"

You lot tin't use this menu for this purchase. Try to make the purchase once more with a dissimilar card.

If the carte du jour you lot want to use isn't listed, follow the on-screen instructions to add together a new card.

If y'all use dual SIM carte du jour devices

Bank check if the right SIM carte du jour is in slot i and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid